Position: Health Navigator/Care Coordinator, Care Management Services
Function: Responsible for the development and implementation of a comprehensive care coordination plan for assigned caseload.
Reports to: Director, Care Management Services
Works with client, Primary Care Provider (PCP), supervisor and other members of the care team to identify and
prioritize client’s health care and psychosocial goals and develop a comprehensive care plan to achieve them.
Responsible for overall management of client’s care plan, including coordinating all aspects of care; monitoring
and supporting adherence to care plan goals, including medications and other treatments; and documenting care
plan progress toward goals.
Administer standardized health and psychosocial risk screening tools.
Uses decision support tools and supervisory support to identify appropriate interventions and health care and
social service needs.
Works with client to identify barriers to self-care and self-management, and helps client to develop skill sets to
address those barriers
Supports client self-management goals and activities and intervenes on client’s behalf when appropriate
Works with family members and other collaterals of the client’s choice to facilitate planning or delivery of care
Identifies, facilitates and secures access to needed healthcare, social services benefits and community resources
Communicates with clients, their families and caregivers to support care plan goals and integrate care delivery
Facilitates follow-up care after hospitalization or emergency room visit
Regularly coordinates and communicates with care team members on all care plan activities including referrals,
transition care planning, and follow-up tracking
Works in collaboration with other care team members and care providers, including behavioral health, disease
care management, home care, social work and community-based organizations, to help client achieve optimal
Provides client with necessary health education and materials
Provides psycho-education in self-management of specific chronic illnesses occurring at high frequency among
Health Home enrollees
Reviews new information and complex cases with PCP and multidisciplinary team and incorporates additional
recommendations into care plan
Communicates with Providers to facilitate care delivery by expediting appointments, obtaining information, and
arranging for transport to critical healthcare appointments
Build relationships with clients utilizing motivational interviewing to encourage clients to work towards
permanent housing, sobriety, if appropriate, etc.
Provides time-limited, motivational approaches to promote treatment adherence for chronic conditions and/or
behavioral change to reduce risk factors.
As necessary, assesses domiciled client’s living conditions by conducting home visits
Liaise with Health Home care team staff and other service providers to identify client housing needs
Delivers housing placement services to clients by completing psychosocial assessments, the HRA 2010e and other
appropriate housing applications, as well as securing safe haven if possible, stabilization bed, and ultimately
Documents all client-related contacts and activities, supports Health Home Quality Assurance and SDOH
required reporting processes
Administers CSD funds (Client Service Dollars) and submits required documentation according to agency
Regularly participates in care team meeting and rounds as needed to review client cases and progress
Attends in-service training as requested
Provides coverage as needed for other staff on the program team
Duties as assigned by supervisor
Qualifications: AA degree in social services or related field and one year of experience providing direct service OR a High School
diploma/GED with four years experience in the human service field or nursing or CM/Service Coordination. Strong
written and verbal communication skills.
Salary: $40,223 -$48,223 plus generous benefits
Send a resume, cover letter and contact information for 3 professional references to: email@example.com
|Job Category||Nonprofit, Full Time, Case Manager, Direct Care|