Job Board

Job Title: Case Manager Job location: Bronx, NY Department: Supportive Housing FLSA : Non-Exempt / Professional Reports to: Senior Case Manager or Clinical Coordinator Function: Case Manager in a scattered Site Supportive Housing Program Hours: 35 hours per week, schedules vary Program hours: Office is open from 10:00 AM to 6:00 PM Mon. to Fri. –in person Salary: Annualized at $56,774 with comprehensive benefits package plus sign on bonus of $3,000 Revision Date : May 5, 2026 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: The Supportive Housing (Scattered Sites) is a 128-bed unit that is designed as permanent housing for individuals, some with families, who have a mental health diagnosis who can benefit from supportive services. Support services are [provided either in the individual’s home or at the Supportive Housing Office. Residents have access to the program’s 24-hour on call system. The services include an assigned case manager in a collaborative, goal-oriented manner allowing for client choice and respecting individuality and independence. Essential Responsibility and Role of a Case Manager The Case Manager is responsible for the case management of the tenants and clients in his/her caseload. This includes insuring that case records are timely and complete, and that all interagency and collateral contacts are indicated in the charts. Progress notes should reflect work toward goals, having both theme and continuity. Activities of Case Managers are aimed at linking the tenants in Supported Housing to the service system, community resources and support systems, and at coordinating the various services in order for the tenant to achieve successful independent living. The objective of case management is the continuity of care and service to each tenant in the Supported Housing Program, while meeting the standards, philosophy and policies of Geel Community Services in accordance with NYS Office of Mental Health (OMH) and NYC Department of Health and Mental Hygiene (DOHMH) guidelines. • Provide case management services for 18 to 20 tenants in a supportive housing program. • Available to tenants in caseload based on need for regular contact and/or upon request of the tenant when appropriate. Contacts with tenants pertain to face-to-face meetings at office, apartment visits, outreach telephone calls and letters, and outside appointments. • Accessible to be on call for 24-hour crisis intervention. Qualifications and Requirements • Education: Bachelor’s degree or higher in Social Work or a related human services field • Experience: The preference is that the applicant have at least two years’ experience working with this population or related human services field Physical Requirements • Must be able to access apartments above first floor with or without elevator access. • Must be able travel to different locations using public transportation. A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/case-manager-bedfordpk/ Geel Community Services is an AA/EOE

Job Title: Unit Director Job location: Bronx, NY Department: Apartment Treatment Program FLSA : Non-Exempt / Professional Reports to: Clinical Coordinator Function: Provides direct supervision to visiting counselors in an Apartment Treatment Program Hours: 35 hours per week, Monday through Friday Program hours: Office is open from 8:00 AM to 7:00 PM Mon. to Fri. and Saturdays 8AM to 4PM Salary: Annualized at $71,904.97 with a comprehensive benefits package and sign on bonus of $3000.00 Revision Date : April 23, 2026 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: The Apartment Treatment Program, Community Residence is a 54 bed, scattered site program. The program is licensed by the NYS Office of Mental Health and designed for single adults diagnosed with a mental illness who will benefit from a shared living arrangement as they work on the skills that will enable them to successfully transition to more independent supportive housing. Residents have their own bedrooms in scattered sites, three-bedroom apartments. Essential Responsibility and Role of a Unit Director/Supervisor The Unit Director is responsible for insuring that his/her unit is operated in compliance with the Office of Mental Health (OMH), New York State Office of Medicaid Inspector General (OMIG) regulations, and in accordance with the philosophy, goals and policies of Geel and provide apartment/case load coverage as needed. • Case Management supervision for three visiting counselors • Available on call for 24-hour crisis intervention. • Ensure that the program is prepared for successful audits and reviews • Complete monthly data collection to monitor services and trends in census, attendance, incidents, and funder outcomes. • Attend staff meetings, supervision and trainings as required • Ability to work with consumers and families, and staff in a caring and respectful manner, and with understanding of and consideration for cultural differences. Qualifications and Requirements • Education: This position requires that the individual fulfill the requirements of a Qualified Mental Health Professional (QMHP)- Baccalaureate Degree in Human Services or Masters in Social Work • Experience: Bachelor’s Degree with three years related work experience or Master’s Degree plus one year related experience. Supervisory experience is required. Physical Requirements • Must be able to access apartments above first floor with or without elevator access. • Must be able travel to different locations using public transportation. • Must be able to demonstrate proper cleaning and apartment maintenance methods to clients/ residents in addressing their activities of daily living. A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/unit-director/ Geel Community Services is an Affirmative Action/Equal Opportunity Employer

Transitional Services for New York, Inc., not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. TSINY is seeking a Director of Peer Services for its Personalized Recovery Oriented Services (PROS) program located in Jamaica (Queens), NY. Annual Salary $90,000 Position Summary The Director of Peer Services is responsible for ensuring that all assigned programs operate within the stated TSINY policies & procedures and remain in compliance with all local, state and federal regulations. This individual oversees the day-to-day activities of the TSINY Empowerment Center and the TSINY Education, Training, and Resource Center (ETRC), providing supervision to staff and ensuring that services are appropriate to advancing the recovery goals of our clients. The Director of Peer Services also plays a central role in advancing peer services within the agency and contributing to the training and professional development of peer providers within TSINY. Essential Functions • Provide direction, training, guidance and support to staff and individuals in the programs. • Provide regular and ongoing supervision to staff. • Maintain Service Plans and Consumer Charts • Prepare for annual OMH audit • Provide regular and ongoing supervision to staff. • Monitor regulatory guidance to ensure programs compliance. • Implement services and evidence-based practices designed to engage individuals in recovery. • Oversee the implementation of peer services and provide on-going support in developing the role of peer services throughout the agency. • Develop services and activities to encourage and assist recipients in obtaining peer certification. • Attend and participate in the Empowerment Center and PROS Recipient Council meetings. • Serve as the agency point person and liaison with NYARPRS and other coalitions involved with the professional development of peer services. • Formulate and implement programming to assist students in obtaining educational goals (literacy, TASC, college, and alternative training). • Manage Agency financial resources according to stated policy and procedures. • Evaluate program performance, develop program reports and complete program evaluations. • Evaluate employee performance and address poor work performance in a timely manner. • Perform other related duties as required. Experience/Education/Skills/Abilities Master’s degree in social work, psychology, mental health counseling, rehabilitation counseling or a related field. NYS Peer Certification preferred. The Director will also have at least three to five years’ clinical/rehabilitation and supervisory experience. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager. This position assists with all aspects of site operations, including monitoring staff compliance, documentation, ensuring adherence to agency policy and procedures, and promoting an environment that supports client goals and recovery. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Responsibilities

• Provide day-to-day supervision, support, and scheduling for Residential Advisors and Peer Support Specialists.
• Monitor daily documentation and shift notes for accuracy and completeness.
• Conduct regular supervision and team meetings.
• Participate in hiring and onboarding of new staff.
• Support and ensure compliance with individual service plans.
• Monitor the physical site, including cleanliness, safety, and necessary maintenance.
• Participate in incident review, response, and follow-up.
• Facilitate group activities that support recovery and independent living.
• Assist clients with activities of daily living as needed.
• Maintain collaborative relationships with internal and external stakeholders.

Other

• Ensures compliance with policies, federal and state regulations.
• Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.
  • Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Skills & Abilities

• Effective oral and written communication skills.
• Ability to work independently and cooperatively in a culturally diverse environment.
• Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.
• Ability to effectively manage time and prioritize tasks.

COMPETENCIES Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Operational Efficiency, Feedback, Continuous Improvement

• Manages day-to-day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration

• Develops and maintains positive relationships based on trust, respect, and mutual support.
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Working Conditions/Work Environment

• Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area. Potential for travel outside of Monroe County.

Physical Demands The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light

The Service Coordinator HOPE partners with clients recovering from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. Working within a person-centered approach, the Service Coordinator teaches essential living skills to support clients in achieving stable, independent living and improving their quality of life. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Key Responsibilities: Services That Address Client Goals:

• Develop individualized Service Plans with clients based on their goals.
• Manage caseload to coordinate services within the community network.
• Advocate for clients’ mental health, chemical dependency, physical health, financial, legal, career, social supports, and recreational services.
• Provide transportation as needed and complete necessary referrals.
• Interact independently with clients in various settings, using knowledge of mental illness and sound judgment.
• Participate in case reviews to ensure quality services.
• Maintain knowledge of best practices and community resources through ongoing training and education.

Effective Housing Support Services:

• Collaborate with clients to locate and maintain affordable housing.
• Support and advocate in client-landlord relationships.
• Develop and maintain positive relationships with landlords, neighbors, community groups, referral sources, and service agencies.
• Facilitate access to housing subsidies, utility assistance, food pantries, and other community resources.

Clients’ Benefits and Income Management:

• Assist clients with benefit applications and recertification.
• Advocate for appropriate funding sources.
• Teach budgeting skills to clients.

Coordinated Services to Family Members:

• Facilitate access to mental health, educational, and social services for clients’ dependent children.
• Promote household self-sufficiency using family development practices.
• Assist clients in identifying and accessing resources for their children’s special needs.
• Coach parents to participate in school, health, and recreational programs for their children.
• Provide education and support to clients’ families and friends.

Safely Manage Medications (if required):

• Supervise clients in managing their medications.
• Adhere to medication policies and procedures.

Documentation Standards:

• Maintain documentation to standards defined by funders and policies.
• Meet documentation standards as evidenced by audits and chart reviews.

Reasonable Accommodation East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements Position Qualifications: Minimum Education & Experience: High School Diploma or equivalent with 4-6 years of paid human service experience, or Associate’s degree with 2-4 years of paid human service experience, or Bachelor’s degree in a human service-related field with 1-3 years of paid human service experience. Licensure/Certifications: NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work. Other Skills/Knowledge/Experience: Effective counseling with culturally diverse individuals with psychiatric and/or chemical dependency issues. Skills in counseling, crisis assessment, and intervention within a psychiatric rehabilitation framework. Goal planning and implementation; effective communication and teamwork with diverse clients and staff.

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. Under the general direction of the Community Oriented Recovery and Empowerment (CORE) Services Clinical Supervisor and Directory of Recovery Support Services, the Empowerment Services Peer Support is responsible for providing non-clinical, peer-delivered services with focus on rehabilitation, recovery, and resilience. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural supports and community resources for adults in the community. This can include advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, and pre-crisis and crisis supports. The peer carries out all job responsibilities with fidelity and accountability to the Agencies and Program Mission, Vision, Values, Guiding Principles, and Strategic Plan. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Responsibilities

• Assists clients in articulating goals for recovery and determining steps and resources needed to achieve them.
• Identifies barriers to community integration and provides appropriate interventions aligned with client recovery goals.
• Maintains communication with program staff regarding client concerns and progress.
• Coordinates and schedules recovery-based activities, trainings, and groups.
• Collaborates with community agencies to gather and maintain relevant resources.
• Provides outreach and support to clients in the community.
• Promotes client use of community resources through modeling and education.
• Assists clients in developing self-advocacy and empowerment skills.
• Maintains documentation per East House policies and funder standards.
• Transportation of clients in a vehicle as large as a 15-passenger van is also required of the position.
• Meets clients in the community at time and location convenient for the client in order to provide services.
• Engages clients in shared decision making around service and recovery planning, reviews progress toward goals and objectives; updates the service plan as goals are met or other changes are needed
• Communicates with other providers such as prescribers, treatments providers, case managers, or employment specialists, to ensure integrated, collaborative care.
• Builds self-advocacy skills and raises awareness of existing social support and services with clients
• Engages clients in the recovery process with personalized support, increases their sense of hope and purpose, and empowers the individual to achieve their goals make positive changes. This includes: validating the individual, relating their own recovery stories and practices, modeling a recovery lifestyle, assisting the individual with identifying activities and coaching the individual as they identify barriers to engaging in these activities, wellness coaching with a focus on whole health, and celebrating the individual’s efforts and accomplishments.

Other Duties

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.
• Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

COMPETENCIES Alignment with East House Values Humanistic, Collaborative, Optimistic, Progressive, Integrity. Represents the organization professionally and aligns with its mission. Performs work with integrity and in compliance with established processes, procedures, and regulations. Accountability Takes responsibility for all work activities and personal actions. Follows through on commitments; implements decisions that have been agreed upon. Maintains confidentiality with sensitive information. Acknowledges and learns from mistakes without blaming others. Recognizes the impact of one’s behavior on others

Position Summary East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity. The Director of Residential Services is responsible for planning, developing, and implementing coordinated and comprehensive services that improve the quality of life for program participants. This position ensures overall program functioning, supervises assigned personnel, and supports evidence-based, therapeutic programming. The Director also contributes to strategic direction, ensures compliance with regulations, and fosters a positive, values-based work environment. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Responsibilities · Develops and implements client-centered services aligned with best practices and individualized goals. · Provides clinical oversight and participates in case reviews to ensure service quality and effectiveness. · Ensures staff training in evidence-based practices and continuous quality improvement. · Promotes a positive and inclusive work culture that supports staff development and high performance. · Supervises, mentors, and evaluates direct reports; provides consultation for program managers’ staffing decisions. · Implements and monitors staff performance expectations and improvement plans. · Ensures maximum occupancy, utilization, and integration of services; assesses performance using benchmark data. · Oversees budgeting, resource utilization, and operational efficiency within units. · Ensures adherence to regulatory and funding requirements, including Medicaid and certification standards. · Manages crisis and behavioral risk situations; maintains appropriate staffing and safe environments. · Represents East House in community collaborations and redesigns services to meet emerging needs. · Supports strategic agency initiatives and serves on leadership teams as assigned. Other Duties · Follows all applicable policies, federal and state laws, and East House compliance standards. · Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions. Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. Requirements Qualifications Required Education & Experience · Bachelor’s degree in healthcare or a related field. · At least 5 years of supervisory and administrative experience, preferably in mental health or chemical dependency residential programs. · Master’s degree preferred. · Equivalent experience in lieu of education. Licensure/Certifications · Certification or licensure in human services field required (e.g., CASAC, LMSW, etc.). · NYS motor vehicle license, safe driving record and availability of personal vehicle for work. Other Skills/Knowledge/Experience · Experience in behavioral healthcare systems (OMH, OASAS) and residential services. · Strong leadership, program evaluation, quality assurance, budgeting, and resource management skills. · Ability to communicate effectively with culturally diverse individuals and collaborate with staff. · Intermediate computer literacy involving proficiency in Microsoft Word and Excel. · Experience with multiple database systems. COMPETENCIES Alignment with East House Values Humanistic, Collaborative, Optimistic, Progressive, Integrity. Represents the organization professionally and aligns with its mission. Performs work with integrity and in compliance with established processes, procedures, and regulations. Accountability Takes responsibility for all work activities and personal actions. Follows through on commitments; implements decisions that have been agreed upon. Maintains confidentiality with sensitive information. Acknowledges and learns from mistakes without blaming others. Recognizes the impact of one’s behavior on others.

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity. The Counselor provides essential support, education, orientation, daily living skills training, case management, and crisis response to clients residing in community-based residences. This role includes helping clients with their transition to more independent living through assessment, service planning, individual and group counseling, and coordination with external providers. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Responsibilities Client Services and Goal Achievement

• Partners with each client to develop and implement an individualized Service Plan based on assessment and client-identified goals.
• Provides coaching, teaching, individual and group counseling within the scope of the program’s services to assist clients in achieving their goals.
• Collaborates with East House staff and external providers to coordinate client services and make referrals as needed.
• Maintains familiarity with all clients in the unit by reviewing communication logs, participating in Case Reviews, and addressing their needs during on-duty shifts.
• Provides education and support to clients’ family and friends to promote successful treatment outcomes.
• Participates in the development and maintenance of the therapeutic community within the residence.
• Manages a small case load and completes the required OASAS documentation
• Maintains familiarity with all clients in the program through participating in Case Reviews, reviewing overlap, and communication with staff.
• Coordinates with Program Manager and Financial Case Manager in assisting clients with funding and financial case management.
• Be available for weekend, holiday, and/or emergency shifts to ensure continuity of care and support for clients.

Daily Living Skills and Health & Safety

• Teaches, supports, and assists clients with daily living skills including light housekeeping, meal preparation, shopping, and maintaining safe and sanitary living conditions.
• Supervises and assists clients in following through with appointments (e.g., medical, therapy) and ensures treatment recommendations are met.
• Supervises clients in managing medications in accordance with East House policies and procedures; maintains documentation for medication management as per regulatory standards.

Program Management and Coordination

• Coordinates activities and schedules for the residence, ensuring that resources are organized and activities run smoothly.
• Facilitates individuals, groups, and activities as necessary.
• Maintains a safe and supportive living environment, ensuring that the residence remains a sober, clean, and safe space.
• Addresses any emergent client needs or crises during on-duty hours and collaborate with appropriate staff to resolve issues.

Documentation and Reporting

• Ensure all client interactions, service plans, and progress are documented accurately according to East House standards and regulatory requirements.
• Provide regular updates and progress reports to supervisors and stakeholders regarding client status and goals.
  • Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

About Us: East House is a leading organization committed to providing comprehensive support and services to individuals in transition to more independent community living. We are seeking a dedicated and empathetic Counselor to join our team and make a positive impact on the lives of our residential clients. Position Overview: As a Counselor, you will play a vital role in providing orientation, assessment, treatment planning, individual and group counseling, psycho-education, case management, referrals, reporting, and documentation to our clients. You will work closely with clients to develop individualized Service Plans and support

Position Summary East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Custodian assists staff by performing a variety of facility and grounds cleaning tasks to maintain a clean, safe, and welcoming environment for clients, staff, and visitors. Responsibilities · Cleans program and agency offices, including sweeping, mopping, vacuuming, dusting, trash and recycling removal, kitchen appliance cleaning, and bathroom sanitation. · Monitors and replenishes program cleaning supplies. · Disinfects telephones and other high-touch surfaces. · Completes monthly office inspections for safety and reports emergency needs. · Periodically cleans refrigerators and freezers. · Assists with preparation and cleanup for large program activities. · Washes windows as needed. · Maintains confidentiality regarding clients, staff, and agency information. · Presents self with poise, maturity, diplomacy, and respects cultural differences. · Sweeps walkways, shovels snow, and picks up litter to ensure safe and neat grounds. · Maintains storage and supply areas in a neat and orderly fashion. · Stocks rooms and fulfills supply requests as needed. Other Duties · Follows all applicable policies, federal and state laws, and East House compliance standards. · Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions. In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. Qualifications Required Education & Experience

• High school diploma or GED required.
• Prior custodial/cleaning experience strongly desired.
• Equivalent experience in lieu of education.

Other Skills/Knowledge/Experience

• Manual dexterity sufficient to use hand-operated equipment.
• Valid NYS driver’s license with a safe driving record and access to a personal vehicle.

COMPETENCIES

• Alignment with East House Values
• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.
• Commitment to Belonging, Respect, and Building a Supportive Community
• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others’ interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others’ contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment Traditional office and/or residential environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility. Physical/Mental Demands The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach.

Job Title: Project Manager Job Location: Bronx, New York Department: Administrative FLSA: Exempt Reports to: Executive Director and/or Assistant Executive Director Hours: 35 hours per week, schedules (in person or in the field) Office Hours: Office is open from 9:00 am to 5:00 pm, Monday to Friday Salary: Annualized at $65,000 to $80,000 based on qualifications, with a comprehensive benefits package Date: April 16, 2026 Revision date: April 16, 2026 Geel Community Services’ Mission: Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Role of Project Manager The Project Manager, PM, is an integral member of the senior management team with responsibilities in the areas of property and business management, Information Technology, and Corporate Compliance. Projects may be time limited or on-going as assigned by Executive staff. The PM will provide weekly/monthly/annual reports on project implementation, identifying goals and strategies to achieve project success. PM will be supervised by executive staff. Essential Responsibilities • Manage mid-complexity, multichannel projects from concept to deployment and then develop systems to monitor compliance. • Develop, coordinate and/or administer training staff to ensure their knowledge and ability to complete assigned tasks. • Enforce internal procedures and utilize project management tools to ensure timely and accurate execution. • Serve as point-of-contact for project-related matters, managing 3rd party vendors and client relationships • Effectively communicate project updates and ideas to various audiences • Own and manage project deliverables for an assigned task, guiding development efforts and collaborating with cross-functional teams (Funders, Administration, program and property management). • Ensure projects are accomplished within established time frames and budgets and in full compliance with agency policies and procedures. • Advise on project feasibility, plan resource assignments, and identify potential bottlenecks, proposing solutions to drive project success • Maintain accurate and detailed administrative records, supporting agency processes and workflows Qualifications and Experience • Education: A bachelor’s degree with preference for degrees in Business, finance, computer science, information technology • Proficiency in Microsoft Office Suite and Adobe Acrobat or similar software, with basic knowledge of project management and financial management tools • Excellent communication, organizational and information technology skills • Ability to work collaboratively in a team environment • Two to three years of proven experience working on project management from inception to completion Physical Requirements: • Must be able to access areas from the basement to the roof in a non-elevator four story building • Must be able to travel to different locations utilizing public transportation A full job description is available upon interview. To apply for this position please go to agency website and Career Page https://geelcs.org/jobs/project-manager/ Geel Community Services in an Equal Opportunity Employer

Job Title: Case Manager Job location: Bronx, NY Department: Geel Grand Avenue Studios FLSA : Non-Exempt / Professional Reports to: Senior Case Manager or Clinical Coordinator Function: Provides case management services in a single site supportive housing program Hours: 35 hours per week, Monday through Friday Program hours: Office is open from 9:00 AM to 5:00 PM; Mon. to Fri. Salary: Annualized at $57,914.57 with comprehensive benefits package Revision Date : December 2025 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: Geel Grand Avenue Studios is a single site, supportive housing residence with 56 studio apartments. Forty-six (46) units will house chronically homeless individuals living with serious mental illness (SMI) or co-occurring disorders and referred from the New York City Human Resources Administration (HRA). The remaining ten (10) units are devoted to Individuals or households who meet the regulatory bodies’ income and household size requirements / admission criteria. Supportive case management services are meant to assist individuals to deal with Daily Living Skill concerns as it relates to maintaining themselves and their apartments. The major goal areas are rehabilitation, mental health, physical health and socialization and the objectives may include budgeting, medication management, crisis intervention, prevocational training, entitlements, supportive counseling, group dynamics and referral to appropriate service providers. Essential Responsibility and Role of a Case Manager • Provide case management with supportive counseling and social services • Coordinate and provide instructions and information, both individual and group modalities in the skills of daily living. This will include personal hygiene, maintenance of the apartment, and meeting one’s nutritional needs • Coordinate and conduct socialization and recreational activities and groups that foster increased social skills, decrease isolation and improve cohesion and the development of a social network. • Serve as an advocate/confidante assisting tenants in obtaining services that they are required and entitled. The skills of effectively interfacing with varied social service agencies will be taught. This may involve personally escorting tenants to service providers • Provides availability (on rotating basis) for crisis intervention and cell phone responsibility during non-scheduled work hours. Qualifications and Requirements Education and Experience: • Bachelor’s degree or higher, and one (1) year’s work experience in the field of social services • Bilingual in Spanish required Physical Requirements • Must be able to access apartments above first floor with or without elevator access. • Must be able travel to different locations. A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/case-manager-2/

Job Title: Case Manager Job location: Bronx, NY Department: Geel Webster Avenue Apartments FLSA : Non-Exempt / Professional Reports to: Senior Case Manager or Clinical Coordinator Function: Provides case management services in a single site supportive housing program Hours: 35 hours per week, Monday through Friday Program hours: Monday-Friday, 9 a.m.-5 p.m. Salary: Annualized at $56,227.81 with comprehensive benefits package Revision Date : April 2026 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: The Geel Webster Avenue Apartments is a single site, supportive housing residence with 116 apartment units consisting of studio, one bedroom and two-bedroom units. Seventy (70) units will house homeless individuals living with serious mental illness (SMI), substance use disorder (SUD), or co-occurring SMI and SUD referred from the New York City Human Resources Administration (HRA). The remaining forty-six (46) units are devoted to Individuals or households who meet the regulatory bodies’ income and household size requirements / admission criteria. Supportive case management services are meant to assist individuals to deal with Daily Living Skill concerns as it related to maintaining themselves and their apartments. The major goal areas are rehabilitation, mental health, physical health and socialization and the objectives may include budgeting, medication management, crisis intervention, prevocational training, entitlements, supportive counseling, group dynamics and referral to appropriate service providers. Essential Responsibility and Role of a Case Manager • Provide case management with supportive counseling and social services • Coordinate and provide instructions and information, both individual and group modalities, in the skills of daily living. This will include personal hygiene, maintenance of the apartment, and meeting one’s nutritional needs • Coordinate and conduct socialization and recreational activities and groups that foster increased social skills, decrease isolation and improve cohesion and the development of a social network • Serve as an advocate assisting tenants in obtaining services that they are required and entitled to. The skills of effectively interfacing with varied social services agencies will be taught. This may involve personally escorting tenants to service provider appointments. • Provides availability (on a rotating basis) for crisis intervention and cell phone responsibility during non-scheduled work hours. Qualifications and Requirements Education and Experience: Bachelor’s Degree or higher. One (1) year’s work experience in the field of social services preferred. Bilingual, Spanish preferred Physical Requirements • Staff must be able to access offices and apartments above the first floor; • Must be able to travel to different locations; • Must be able to demonstrate proper cleaning / apartment maintenance methods A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/case-manager-webster/ Geel Community Services is an Affirmative Action/Equal Opportunity Employer

Job Title: Clinical Coordinator Job location: Bronx, NY Department: Geel East 162nd Street HDFC FLSA : Exempt / Professional Reports to: Program Director Function: Provides direct supervision of case managers in a single site supportive housing program Hours: 35 hours per week, Monday through Friday Office hrs. 9:00 AM to 5:00 PM Mon. to Fri. Salary: Annualized at $83,886.03 with comprehensive benefits package Date : February 19, 2026 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self- sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: The Geel East 162nd Street HDFC is a single site, supportive housing residence with seventy (70) studio apartment units. Fifty-six (56) units will house chronically homeless individuals living with serious mental illness (SMI), substance use disorder (SUD), or co-occurring SMI and SUD referred from the New York City Department of Social Services (DSS) and/or the New York City Human Resources Administration (HRA). The remaining fourteen (14) units are devoted to low-income housing needy, which meet the New York City Housing Preservation and Development, HPD, guidelines for admission criteria. Supportive case management services are meant to assist individuals to deal with Daily Living Skill concerns as maintaining themselves and their apartments. The major goal areas are rehabilitation, mental health, physical health and socialization and the objectives may include budgeting, medication management, crisis intervention, prevocational training, entitlements, supportive counseling, group dynamics and referral to appropriate service providers. Essential Responsibility and Role of a Clinical Coordinator: The Clinical Coordinator job has two major areas of responsibility. They are to assist and assume when needed the program responsibilities of the Program Director and General Case Management responsibilities. The Clinical Coordinator should be able to assume the role of the Program Director in the event of the Program Director’s absence and to assist the Program Director in the performance and duty of the program director’s job. Additionally, the Clinical Coordinator will be expected to carry a small caseload providing case management, and supportive counseling and social services and provide supervision to all clinical staff. • Provide and document individual staff supervision. • Conduct Quarterly Chart audits and maintain regulatory standards for all case files. • Co-facilitate weekly team meetings. Qualifications/Requirements: A Master’s in human services or related field with one-year supervisory experience preferred or Bachelor’s degree with three years of experience in social services and one year supervisory experience required. Physical Requirements: • Must be able to access apartments above first floor with or without elevator access. • Must be able travel to different locations A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/clinical-coordinator-2/ Geel Community Services is an Equal Opportunity Employer

Job Title: Case Manager Job Location: Bronx, New York Department: Supportive Housing, Single room occupancy FLSA: Non-Exempt Reports to: Senior Case Manager and Program Director Hours: 35 hours per week, schedules (in person or in the field) Office Hours: Office is open from 9:00 am to 5:00 pm, Monday to Friday Salary: Annualized at $57,914.57 with a comprehensive benefits package Date: April 20, 2026 Geel Community Services’ Mission: Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: Geel Union Avenue H.D.F.C., is a four story, non-elevated building located in Community Board 2 in the Longwood section of the Bronx, New York. The property is conveniently located to public transportation; IRT numbers 2, 5 and 6 subway lines and the numbers 4, 17 and 19 bus lines. The single site property is comprised of twenty-nine (29) studio units. In addition to the residential areas, the facility has one (1) multi-purpose room (meetings, recreation, and dining) with a small community kitchen. On the first floor there are two (2) administrative offices (Program Director and Senior Case Manager) security/reception office. The lower level has access to the patio, and garden in the rear of building, laundry room and social service staff offices. The property has 24/7 on site security. Residents live independently and each unit comes fully furnished. Tenants contribute to their subsidized rent and have access to on-site case management services. Essential Responsibility and Role of a Case Manager: • Carry a caseload of 10 to 15 cases • Provide case management with supportive counseling and social services with a minimum of two, 45-minute documented face-to-face contacts per month • Coordinate and provide instructions and information, both individual and group modalities, in the skills of daily living. • Coordinate and monitor that the tenant is receiving the appropriate medical, dental and mental health services and if the tenant is on medication, be able to monitor medication compliance • Coordinate and conduct socialization and recreational activities and groups that foster increased social skills, decrease isolation and improve cohesion and the development of a social network • Complete assessments and make referrals for vocational/ educational, tobacco dependency programs and substance abuse services and provide follow-up when necessary • Responsible for maintaining complete, accurate, and timely case records • Serve as an advocate/ confidante assisting tenants in obtaining services which they require and to which they are entitled. This may involve personally escorting tenants to service providers • Provide availability (on rotating basis) for crisis intervention and cell phone responsibility during non-scheduled work hours The objective of case management is the continuity of care and service to each tenant/client while meeting the standards, philosophy, and policies of Geel Community Services in accordance with NYC Dept. of Social Services, DSS and NYC Department of Health and Mental Hygiene (DOHMH) guidelines. Qualifications and Requirements: • Education: Bachelor’s degree in Social Work or a related human services field is required • Experience: The preference is that the applicant have at least one year’s experience in the field of social services. Bi-lingual Spanish a plus Physical Requirements: • Must be able to access areas from the basement to the roof in a non-elevator four story building • Must be able to travel to different locations utilizing public transportation • Must be able to demonstrate proper cleaning and apartment maintenance methods to residents in addressing their activities of daily living. https://geelcs.org/jobs/case-manager-union-ave/ Geel Community Services in an Equal Opportunity Employer

Job Title: Visiting Counselor Job location: Bronx, NY Department: Apartment Treatment Program FLSA: Non-Exempt Reports to: Unit Director or Clinical Coordinator Function: Provides case management in an Apartment Treatment Program Hours: 35 hours per week, schedules (in person or in the field) Program hours: Office is open from 8:00 AM to 7:00 PM Mon. to Fri. and Saturdays 8AM to 4PM Salary: Annualized at $62,000.00 with comprehensive benefits package; plus $3,000 sign on bonus Revision Date: January 14, 2026 Geel Community Services’ Mission Our mission is to enable people with mental illness and co-occurring disorders to establish and maintain safety and stability in a supportive living environment. Geel’s housing and support services combine a coordinated, self-directed approach that is individually tailored, and trauma informed. Our model promotes increased self-sufficiency, self-worth, recovery, and the ability for those we serve to live independently within their communities. Program Description: The Apartment Treatment Program, Community Residence is a 54 bed, scattered site program. The program is licensed by the NYS Office of Mental Health and designed for single adults diagnosed with a mental illness who will benefit from a shared living arrangement as they work on the skills that will enable them to successfully transition to more independent supportive housing. Residents have their own bedrooms in scattered sites, two or three-bedroom apartments. Essential Responsibility and Role of a Visiting Counselor/Case Manager The Visiting Counselor/Case manager has two areas of responsibility: program and case management. The Visiting Counselor/Case Manager is responsible for making scheduled apartment visits, delivering supportive services, and making entries in case records of clients with mental health diagnosis who are residents of Geel’s scatter-site apartment treatment program. • Case Management for a case load of six (6) clients/residents • Assists and demonstrates residents in the acquisition of daily living skills (DLS) that include, but are not limited to: personal hygiene/grooming, shopping, food preparation and budgeting. • Supervises apartment maintenance chores in cleaning when necessary. • Accompanies residents to other service providers, as needed, i.e. Public assistance, Social Security, day programs and medical/psychiatric appointments, etc. • Provides availability (on rotating basis) for crisis intervention and cell phone responsibility during non-scheduled work hours. • Ability to work with consumers and families, and staff in a caring and respectful manner, and with understanding of and consideration for cultural differences. Qualifications and Requirements • Education and experience: Bachelor’s Degree in Human Services or higher required • Bi-lingual Spanish a plus Physical Requirements • Must be able to access apartments above first floor with or without elevator access. • Must be able travel to different locations using public transportation. • Must be able to demonstrate proper cleaning and apartment maintenance methods to clients/ residents in addressing their activities of daily living. A full job description is available upon interview. To apply for this position please go to agency web site and Career Page https://geelcs.org/jobs/visiting-counselor/