Director of Residential Services

Position Summary

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Director of Residential Services is responsible for planning, developing, and implementing coordinated and comprehensive services that improve the quality of life for program participants. This position ensures overall program functioning, supervises assigned personnel, and supports evidence-based, therapeutic programming. The Director also contributes to strategic direction, ensures compliance with regulations, and fosters a positive, values-based work environment.

In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Responsibilities

· Develops and implements client-centered services aligned with best practices and individualized goals.

· Provides clinical oversight and participates in case reviews to ensure service quality and effectiveness.

· Ensures staff training in evidence-based practices and continuous quality improvement.

· Promotes a positive and inclusive work culture that supports staff development and high performance.

· Supervises, mentors, and evaluates direct reports; provides consultation for program managers’ staffing decisions.

· Implements and monitors staff performance expectations and improvement plans.

· Ensures maximum occupancy, utilization, and integration of services; assesses performance using benchmark data.

· Oversees budgeting, resource utilization, and operational efficiency within units.

· Ensures adherence to regulatory and funding requirements, including Medicaid and certification standards.

· Manages crisis and behavioral risk situations; maintains appropriate staffing and safe environments.

· Represents East House in community collaborations and redesigns services to meet emerging needs.

· Supports strategic agency initiatives and serves on leadership teams as assigned.

Other Duties

· Follows all applicable policies, federal and state laws, and East House compliance standards.

· Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Requirements

Qualifications

Required Education & Experience

· Bachelor’s degree in healthcare or a related field.

· At least 5 years of supervisory and administrative experience, preferably in mental health or chemical dependency residential programs.

· Master’s degree preferred.

· Equivalent experience in lieu of education.

Licensure/Certifications

· Certification or licensure in human services field required (e.g., CASAC, LMSW, etc.).

· NYS motor vehicle license, safe driving record and availability of personal vehicle for work.

Other Skills/Knowledge/Experience

· Experience in behavioral healthcare systems (OMH, OASAS) and residential services.

· Strong leadership, program evaluation, quality assurance, budgeting, and resource management skills.

· Ability to communicate effectively with culturally diverse individuals and collaborate with staff.

· Intermediate computer literacy involving proficiency in Microsoft Word and Excel.

· Experience with multiple database systems.

COMPETENCIES

Alignment with East House Values

Humanistic, Collaborative, Optimistic, Progressive, Integrity.
Represents the organization professionally and aligns with its mission.
Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

Takes responsibility for all work activities and personal actions.
Follows through on commitments; implements decisions that have been agreed upon.
Maintains confidentiality with sensitive information.
Acknowledges and learns from mistakes without blaming others.
Recognizes the impact of one’s behavior on others.